Thank you for shopping at Calix Shot. We are committed to your satisfaction. If you are not fully satisfied with your purchase, please review our policy below for information on returns and refunds.

Return Eligibility
You may request a return or exchange within 7 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original packaging

• All original tags, manuals, accessories, and protective materials must be included

• A valid proof of purchase (order number or invoice) is required

Non-Returnable Items
The following items are not eligible for return or refund:

• Items damaged due to misuse or mishandling

• Products with missing components or packaging

• Personalized or custom orders

Return Process
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Once approved, we will provide return instructions, including the shipping address.

• Returns must be shipped within 5 days after return approval

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service

Inspection and Refund
Once we receive your returned item, we will inspect it within 3 business days. If approved, your refund will be processed, and a confirmation will be sent via email.

• Refunds are issued to the original payment method (if applicable), or by other agreed means

• Processing time may vary depending on your location and financial institution

Exchanges
If you received a defective or incorrect item, please notify us within 3 days of receiving the order. We will arrange for a replacement at no extra cost.

Late or Missing Refunds
If you haven’t received a refund within 7 business days of approval:

• Double-check your account or contact your payment provider

• If further assistance is needed, reach us at [email protected]

Contact Us
For any questions regarding returns or refunds, please email us at [email protected].